booking terms

Booking Terms

The Reservation

  • A minimum of 30% of the total price is required at the time of booking and the balance no latter than 21 days prior to the departure of the safari.
  • For overseas bookings payments can be made in US dollars.
  • Residents pay in local currency at the rate of exchange applicable at the time of payment. Late bookings Full payment is due at the time of booking for reservation made withi n 21 days prior to the commencement of the tours.

Modification of tour

  • If you choose to modify the arrangements after the commencement of the tour i.e. change accommodation or the duration of your stay, the com pany can accept no liability for any loss or additional expense and no refunds will be made.

Rates/ Prices

  • Tour prices include: All expenses for drivers and vehicles appropriat e for the itinerary as set out. i.e. for transfers, game drives, drive rs allowances unless stated in the itinerary. Government hotel taxes, training levy and service charges, all park entry fees except where sp ecifically indicated separately. Normal communication costs incurred to make the reservation.
  • Tour price exclude: Personal insurance, Airport taxes, landing fees for charters and visas, gratuities to drivers and porters (other than hotel service charge), Beverages (unless otherwise indicated), Laundry, other personal expenses of tour members (i.e. telephone calls etc), any other tour services requested that do not appear in the itinerary.

Tour Cancellation

Tour cancellation conditions are determined by the fact that once hotel , Safari lodge/ camps , local domestic airlines or services are booked on your behalf, we shall incur a cancellation fee if we are required to cancel the booking. We try to keep such cancellation charges to a minimum and they apply as follows calculated as a percentage of the total price:

  • Cancellation up to 61 days prior to commencement of the safari: Zero cancellation charges, Less Bank Charges
  • Cancellation up to 45 days prior to commencement of the safari : 20% cancellation charges
  • Cancellation up to 31 days prior to commencement of the safari : 50% cancellation charges
  • Cancellation less than 15 days prior to safari start : 80% cancellation charges
  • Cancellation less than 7 days prior to safari start : 100% cancellation charges
  • In the event of a cancellation, please be advised that a 5% administrative fee will be levied to account for transaction charges.

  • If you are a no-show, if you cancel your day tour/ trip or safari after the departure date, or if you leave a trip already in progress, you will not receive any refund for any unused portion of your trip. There is no right to a refund for any unused services.

Cancellations & Refunds

If you must cancel your Trip/ Safari, you must do so in writing. We will not accept cancellations made by Phone. Cancellation charges will be calculated as of the date we receive your cancellation. Cancellation charges and refunds shall be calculated in accordance with these Terms and Conditions and the Across Wilderness Expedition cancellation policy.

Payment by Credit Cards

We can also accept payment by credit card (Visa or Mastercard) through our secure online payment system. Once your booking is confirmed & your sales consultant has emailed you the invoice, you will then receive an email from Across Wilderness Expedition which will have a link that directs you to our secure online payment system, where you can enter your details and process your payment.

Your credit card company may add its own handling fee for processing a payment outside your home country. If the final balance is paid by credit card then a transaction fee of 5% is added to the amount of the balance to cover the credit card processing charges. Payment can also be made by debit card in the same way as credit cards but the banks in Kenya apply the same transaction fee for debit cards as for credit cards, so a fee of 5% is also added for payment of the final balance by debit card.

Changes to Reservations

If you make changes to your reservation that affect the departure city or make changes to your departure date or destination, it will be treated as a cancellation and the relevant cancellation charges will apply. Traveler substitutions are considered reservation cancellations and are subject to the above cancellation charges. On all tours, you have the option to enjoy breakaway travel at the end of your Safari, subject to flight availability.

This option enables you to travel on your own wherever you choose. You will be responsible for confirming your international flight back to your home country. and for your own transfers to the airport. All arrangements for breakaway travel must be requested in writing no later than 45 days prior to departure. Confirmation information will be available approximately 30 days before your departure. Consult our reservations staff for details.

All traveler requests, including Breakaways, preferred air schedules, and special accommodations, are subject to availability and are not guaranteed, and charges may apply. If Across Wilderness Expedition cancels any optional extension which you have purchased, you will receive a refund of the amount you paid for the extension.

However, if you subsequently decide to cancel the base (main) portion of your trip, cancellation charges will apply. Across Wilderness Expedition reserves the right to cancel or shorten a trip without notice, in which event your sole remedy shall be a prorated refund for any unused portion of the trip.


  • Demand for safaris can be high and may lead to shortage of the specified hotel/lodge/ tented camp accommodation. All bookings will be confirmed, but on occasions changes may be necessary.
  • Hotel, Lodges and tented camps, here specifically named are given as an indication of the category and rooms may be reserved at similar Lodges/ hotels/ tented ca mps.
  • We undertake to advise you of any changes known to us prior to departure, but the possibility of change without notice, must be accepted when booking.
  • Wherever possible we book rooms with private baths/showers throughout on the basis of two persons sharing a double room.
  • Single rooms are a vailable at supplementary cost but neither single room nor rooms with private bath/showers can be guaranteed.
  • Safari minibuses, cars, four wheel drive or coaches will be provided according to the route and number of participants. The right is reserved to employ the services of subcontractors. English speaking driver/guides are provided.
  • Occasional mechanical problems, changes of lodge or adverse road cond itions may in turn lead to change in routing or game viewing without prior notice being given.
  • We reserve the right to offer substitutes of equal value to cancel the operation of any tour. In practice, Very few itineraries are affected but a little flexibility on your part will ensure the tour is unique and rewarding.
  • Safari description Whilst every effort has been made to ensure the accuracy of the information, regrettably errors do occasionally occur. You must therefore check all details at the time of booking.
  • Across Wilderness Expedition cannot therefore accept responsibility for any information not contained herein, being confirmed verbally by its staff or representatives unless subsequently reconfirmed in writing by the Company.


The Company is insured against legal liability arising from injuries that might be received by passengers while inside vehicles.
  • You are however strongly advised to takeout your own insurance against the risks inherent in travelling in an underdeveloped country especially as there may be times when your tour visits remote regions without the means of rapid evacuation or medical facilities. Please remember that your supplier does not undertake to provide such assistance at its expense hence our strong recommendation that you arrange your own insurance to cover such eventualities.
  • The Company and its agents act only as agents of the passenger in all the matters relating to hotel accommodation, sightseeing, tour and transport whether by aircraft, rail, motor vehicle, boat or any matter howsoever except when the passenger is being carried in transport owned by the Company.
  • The Company's obligations apply to those services, which they agree to provide on your behalf. We cannot be held liable for any third party arrangements you arrange in conjunction on your own. For instance, the Company will not be held liable if you miss your tour departure because you fail to arrive at the departure point at the agreed time.
  • The Company's liability to passengers carried in its own vehicles is governed by the laws of the respective country in which services are provided and no other country, and all the claims are subject to the jurisdiction of the courts of the respective country in which the services were provided.
  • The company reserves the right to employ subcontractors to carry out all or part of the services agreed to be supplied and in the event of such right the terms to the clause iii relating to the company's liability shall apply
  • Whilst every care is taken, the company cannot be held responsible for the loss or damage of baggage. It is therefore advisable to effect separate baggage insurance.
  • In respect of any such claim mentioned in sub clause (ix) of this clause, the Company shall be under no liability expressly assumed in this clause.
  • For the purpose of this clause, the Company shall be deemed to include its servants and agents and shall be deemed to contract on behalf of such servant and agent.

Why choose Across Wilderness Expedition?

Reliable Local Support

We have a great relationship with local hotels, lodges & camps ensuring you get top notch service!

24 Hours Response

Our safari consultants are at hand to respond and address all your requests within 24 hours of your request

Knowledgeable Consultants

We are indigenous, we understand the best destinations and experiences to wow your travel plans

Great Savings

We have the best bargains from local suppliers while maintaining top quality service!